Welcome to Hanlees Davis Chevrolet

I don’t usually write reviews, but people need a heads-up before wasting time here. I booked an online appointment for Friday 1/9/2026 at 3pm for my 2017 Chevy Volt because it threw “Service High Voltage Charging System” and a check engine light. When I got there, the service manager German Franco said that was too late in the day (despite the appointment) and told me Volt diagnostics take hours, pulled codes, and told me to come back Monday. I drop the car off Monday 1/12 around 8:40am. I call at 12:15pm just to get a status update and they don’t get back to me until about 1:20pm. Then I get the call: they say they found a coolant leak and recommend replacing a hose in the surge tank / aux battery pump area. The quote was about $966 total, and that included the $235 diagnostic (1 hour labor). What bothered me wasn’t just the price. It was how everything got handled after I questioned it. When I pushed for a real breakdown (what part number, what exactly am I paying for, why is this almost $1,000 for a hose-related repair), I didn’t get a straight answer or a proper written itemized estimate I could take with me. I also signed their work order but didn’t get a copy of what I signed. At pickup (around 2pm Monday), I was visibly upset and the service manager offered to waive the $235 diagnostic as “customer satisfaction,” and it was discussed in connection with me not leaving a negative review. I didn’t take that. I actually insisted on paying the $235 because I wanted a clean paper trail and documentation for what they did. On Thursday 1/15, I called again asking for the missing info by email (copy of the signed RO/work order + itemized estimate/OEM part number). I was told they “don’t do that,” that I have to come in person, and the call ended with him saying he was “done talking to me.” I took it to an independent mechanic and the issue was handled for about $277 total including their own diagnostic. If you’re okay with “come in person” for basic paperwork and a quote you can’t verify in writing, fine. If you want transparency, I’d avoid this place.

DO NOT TRUST HANLEES DAVIS CHEVROLET SERVICE DEPARTMENT! I took my truck in back in January, and they still have it, with no clear updates other than, “We’re waiting for parts.” Every time we call, we get the same vague response with no real timeline. When we first dropped off the truck, we told them we had already scanned it, and it showed a bad injector, which is covered under warranty. Instead of listening, they ignored the diagnosis and dragged our insurance into it, claiming it was probably contaminated diesel. Our insurance paid for a cleaning, only for Hanlees to later admit it actually was a bad injector—just like we originally told them! Because of their incompetence, my insurance skyrocketed for something that was always a manufacturer’s defect and should have been covered under warranty from the start. We even contacted Chevrolet corporate, but nothing has been done. This dealership is completely unprofessional, dishonest, and incompetent. They refuse to take responsibility, and I still don’t have my truck back. I DO NOT recommend this service department to anyone! Avoid this place unless you want to be stuck without your vehicle for months!

Absolutely top notch customer service… that service team is next level. You guys deserve raises… promoting… bonuses… you truly are making the interactions that bring customers back again and again. You are my go to guys for anything service related from here on out. From management all the way down the chain… you’ve earned my respect. Thanks again for everything you do.

Everyone i worked with was top notch. My credit wasn't great.but they got me in a nice truck im very pleased thanks guys

I really appreciate the time that German in the Service Dept. takes to make sure I understand what I need to know about my car!

guy who gave quote gave an incorrect quote by over 100 dollars was super rude and condescending to my wife we will never go back after his poor customer service and handling of the car had to wait three days just for a new battery change

Walk in oil change. Wifi, coffee, snacks let me work while waiting. Friendly service, trustworthy

They were very courteous and helped repair our Chevy volt which could not accept a charg

Kept me up to date throughout my cars service with the staff very friendly and answered all questions I had.

I had a great experience buying my first vehicle here, and meet some amazing people and the owner too. Hands down 5 starts.

Very quick work on my key fob programming and good answers to my questions about electric vehicles.

The service was professional and courteous, and the job was completed in a timely manner

I appreciate that I can always get an appointment when I need it with my crazy schedule, they are very accommodating.

The service experience was excellent. The part was installed promptly and I was able to return to Sacramento over the causeway with no problem.

The sales portion of the deal ship was amazing very prompt responses along with everything else. Now the service dept particularly German Franco who is the service manager far exceeded my expectations in professional manner as well as attention to details. It was a pleasure overall in everything that was done for us